- Client : Unionaire
- Category : Maintenance
- Date : 2022-08-01
About this project
Backend:
• The project aimed at reducing time of ticketing and warranty activation cycle for CS agents.
• The app reduced time of a complete reservation cycle by 70%.
• Odoo 12 backend with Helpdesk, Repair, Inventory, Contact modules.
• APIs for agent login, authentication, check customer tickets, activate warranty, create ticket, create new customer and schedule visits.
• Backend customizations on ticketing cycle.
Front-end:
• Android and Web apps for cs agents.
• Login screen for login with same internal Odoo user.
• Check customer by phone number.
• Create Ticket screen for both maintenance and installations.
• Create new customer.
• Link customer product.
• Check existing ticket status.
Videos
What clients said
“Very nice app”
“This person is highly interactive and enjoys engaging with others in a meaningful way. He is an excellent listener and has a talent for making others feel heard and understood. He is able to build strong relationships with people from all walks of life and is skilled at resolving conflicts in a constructive manner. Overall, this person is an outstanding individual who consistently demonstrates high level”