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Client : Unionaire
Category : Maintenance

Date : 2022-04-01

About this project

• Insightful BI Reports that helped monitor, plan and enhance operation and customer service.

• Customer Service Exchange, Refunds and Escalation Monitoring.

• Customer Service and Service Centers KPI.

• Company's Local and Export Gross Profit Analysis.

• Customer Tickets Open and Pending Analysis.

• Store Tickets Open and Pending Analysis.

• Customer Surveys' Analysis.

• Logistics and Fleet Monitoring.

• Customer Service Workshop Monitoring.

• Class B Workshop Monitoring.

• Cost SMS Service Centers' Monitoring.

• Products Sold vs Products' Tickets KPI.

• Main Stock Monitoring, Storage Safety and Stagnant Goods.

• CS and Stores Tickets Analysis By Year.

• Third Party Dealers' Network (Google Maps Integration).

• Reversed Receipts Monitoring.

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